Fill out the appointment request form. Please either scan or take a picture of the front and back of your insurance card. You will be asked to upload the images during the registration process. Accepted file formats are jpg, jpeg, png, or pdf.
Kaiser Permanente members please note that you need to obtain a referral from Kaiser before completing the registration process.
Usually within 3 business days, after submitting the form, a patient care coordinator will contact you to review and verify your information.
The patient coordinator will schedule an initial assessment appointment.
You will be provided a behavioral health questionnaire which we ask you to fill out prior the your initial assessment appointment.
A clinician will conduct the initial assessment and make treatment recommendations.
New appointment(s) will be scheduled.
Thank you for choosing LGTC Group. We want you to know what to expect as you participate in treatment at our clinics. Our outpatient clinic offers comprehensive mental health services that include pharmacological and therapeutic interventions. We also offer Intensive Outpatient Program (IOP), Partial Hospitalization Program (PHP) and Transcranial Magnetic Stimulation (TMS).
Your provider may prescribe medication for the treatment of your condition. This is something that you and your provider will discuss and decide together. For treatment to be effective, medications must be taken as prescribed. With any medication, there are always risks of side effects that you and your provider will discuss. Results cannot be guaranteed for everyone, however with patients in continued care, excellent results are often achieved.
Psychotherapy is integrated into all mental health services at LGTC Group. Most likely, your treatment will involve discussion of personal issues. At times these may feel somewhat uncomfortable to discuss. Therapeutic relationships take time to develop just like any other relationship. You may be evaluated and / or treated by multiple providers. We may also collaborate with your primary care provider. Often, it is important to see your provider several times before a treatment plan could be developed and adopted.
All of your treatment at our clinics is kept confidential. No information will be released without your written consent, unless your clinician feels you are a danger to yourself or others. Releasing information to any agency or individual will require a signed release of information.
It is very important to understand that our clinics may not have the appropriate level of care required for your condition. A decision to render care is made by a licensed clinician at his/her professional discretion. If the level of care offered at our clinic is inadequate to effectively treat your condition, a provider will discuss your options with you.
LGTC Group uses an online communications platform called Zoom to allow providers to deliver mental healthcare using audio, video, or data communications. Zoom has high standards to provide a secure and encrypted platform and does not record any communications between yourself and your provider whether audio or video. Telehealth involves the communication of medical/mental health information, both orally and visually, to providers located in and outside of California. The same limits and laws that were reviewed when you signed consent for treatment that include statements of intent for harm to yourself, others or abuse of children apply in TeleHealth.
Although electronic means for appointments is increasingly common, there are potential risks to using an online counselling platform:
You will receive an email notification that will provide you with access information to enter your providers virtual waiting room. If during the session, your provider sends documents for you to complete, you will be asked to send them back through email, not through the Zoom platform.
Crises will be managed using emergency contact numbers and/or emergency services.
At LGTC Group, we understand the importance of collaboration with other members in your treatment team. We therefore ask that you take a minute to provide us with their contact information.
Only the patient who has consented for care (including minors 13 years of age and older can authorize for release of records. I understand that those records may contain information relating to psychiatric/mental health, HIV/AIDS, sexually transmitted diseases, and/or drug/alcohol abuse. I give my specific authorization for these records to be released. I understand that authorizing the disclosure of this health information is voluntary I do not need to sign this form in order to assure treatment or payment. I understand that I can cancel this authorization at any time by writing to LGTC Group, S. Bascom Ave., Suite 110, Campbell, CA 95008. I understand that once the information has been released according to the terms of this authorization that the information cannot be recalled. I understand that any disclosure of information carries with it the potential for further release or distribution by the recipient that may not be protected by federal confidentiality rules. I may cancel this authorization at any time, except to the extent that action has a read been taken. To revoke Authorization to Release Patient Health Information, I must do so in writing. Unless I cancel earlier, this authorization will expire when treatment with LGTC Group has ended or one year after date of last visit. Further, I understand that a copy of this document may be faxed or mailed to the below providers.
Primary Care Provider, Psychiatrist, Psychotherapist
Authorization for Use or Disclosure of Protected Health Information
Required by the Health Insurance Portability and Accountability (HIPAA) Act 45 G 5 R Parts 160 and161
LGTC Group is a participating provider with most insurance plans. Each insurance plan has different benefits for you as well as different financial obligations. Not all insurance policies cover all services. It is ultimately your responsibility to check with your insurance company to determine covered benefits. You are financially responsible for any outstanding balance on your account.
PLEASE REMEMBER: The agreement of the insurance carrier to pay for health care is a contract between you and the insurance company. Any questions or complaints regarding coverage should be directed to your insurance company.
Confirmation of benefits does not guarantee coverage. Our office will bill the insurance company and invoice you for the difference.
LGTC Group requires 2 business days’ notice before an appointment for cancellation. Business days are counted as Monday – Friday, 9.00 am to 6.00 pm, and do not include holidays.
Cancellations received after this cut-off time will be considered late cancellations and will result in a late-cancellations fee of up to $150. Missed appointments are also counted as late cancellation and will result in a late-cancellations fee of up to $150.
We send appointment reminder emails and text messages to help make sure that you never miss an appointment.
Understanding health insurance and insurance billing can be tricky. Below you can find answers to some general questions.